Sales Administrator

Full time, office based

An exciting opportunity is available for an experienced administrator with excellent customer service skills to join my clients expanding team.

Working specifically to support B2B customers, the successful candidate will have a background of providing excellent customer service and administrative support, either from a B2C or B2B environment.

The role will involve:

• Collaborating across various functions to handle first-line customer service enquiries and perform sales administration tasks for Customer Care, Key Account Support, and the Nationals account base. You should be confident working within each area, but will predominantly working in our nationals admin team.
• Meeting and achieving targets and SLAs while managing your daily workload to ensure these metrics are met.
• Using company databases proactively on a daily basis to contribute to departmental goals, including order management systems, CRM, and national accounts company portals.
• Working with all internal departments to resolve customer queries and complaints.
• Supporting Key Account Managers by ensuring orders across their base are sent out on time and in full. Identifying anything that needs correction and take appropriate action.
• Providing feedback to management for continuous customer improvement.

You will:

• Have experience in a similar customer service role, ideally within a similar B2B/B2R industry, and in managing/resolving customer complaints. Sales administration experience, particularly with national accounts, is highly desirable.
• Display excellent customer service skills.
• Advocate for customer needs constructively with internal colleagues.
• Be proactive and demonstrate initiative with a keen eye for detail.
• Possess excellent communication skills (both verbal and written) and adjust them, as necessary.
• Be accustomed to working in a fast-paced environment, able to prioritise and manage your workload to ensure urgent tasks are addressed promptly.
• Have experience with Excel and CRM systems such as HubSpot, Salesforce, Zendesk or Freshdesk. (highly desirable).
• Have experience managing high-turnover accounts, such as national accounts or VIP customers.
• Be comfortable speaking to customers over the phone, as we prefer agents who resolve issues faster and build customer relationships through phone calls rather than relying on emails.
• Be a quick learner.