Job Description
Job Title: Quality & Performance Coach
Location: Newcastle, UK (Office-based)
Salary: £30,000 – £34,000 per annum
Hours: Full-time, 40 hours per week
About the Role:
We are seeking a passionate and driven Quality & Performance Coach to join a leading client in the healthcare sector. This role is ideal for someone with a strong background in call centre operations, coaching, and quality improvement who thrives in a fast-paced, mission-led environment.
As a Quality & Performance Coach, you will work closely with pathway leaders to enhance team performance, improve patient experience, and ensure compliance with regulatory standards. You’ll play a key role in embedding best practices, supporting change initiatives, and fostering a culture of continuous improvement across the organisation.
Key Responsibilities:
- Coach and support front-line teams to meet performance and quality targets
- Lead initiatives to improve patient communication and satisfaction
- Monitor and analyse performance metrics across pathways
- Ensure compliance with CQC regulations and internal policies
- Collaborate with leadership to implement new processes and drive operational excellence
- Support teams through change, ensuring clarity, consistency, and engagement
What We’re Looking For:
- Experience in a healthcare or patient-facing role
- Proven ability to coach and develop teams
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Confidence to lead through change and inspire high performance
- Knowledge of CQC standards (desirable)
- Proficiency in Microsoft Office, especially Excel and Word
Desirable:
- Experience in a quality or performance improvement role
- Background in leading teams through operational change
- Familiarity with healthcare compliance and assurance frameworks
Apply today to be considered or for more information!
About Reed