Job Description
Type: Permanent
Hours: Full Time (Mon–Fri, 8:30am–5:30pm)
Salary: £43,000 + excellent benefits
About Us – NewFlex
At NewFlex, we’re redefining the workspace experience across the UK. Our nationwide network of flexible workspaces empowers entrepreneurs, SMEs, and corporates to thrive. With 25+ years of growth and innovation, we connect property owners with customers to unlock value in underused office space.
We’re proud to be known as the Property Manager for the New Economy.
Our Values
We live by five values that shape our culture:
Smart, Supportive, Prudent, Straightforward, Responsible.
We’re committed to sustainable profit, driven by the potential of buildings and people.
About the Role
As a General Manager, you’ll lead the day-to-day running of our Cambridge locations. This includes team management, operational efficiency, sales strategy, customer satisfaction, and P&L responsibility. You’ll play a critical role in growing revenue, launching new services, and delivering top-tier service.
Key Responsibilities
P&L & Commercial
- Meet/exceed monthly budgets
- Maximise revenue using existing and new services
- Build relationships with brokers and optimise occupancy
- Monitor and control expenses effectively
Operations & Service
- Lead centre operations to the highest standard
- Resolve escalated customer issues professionally
- Improve operational processes and customer satisfaction
Sales & Marketing
- Drive occupancy and revenue growth
- Implement local marketing campaigns
- Use local networks and social media to generate leads
People Management
- Lead and coach a high-performing team
- Handle recruitment, training, and performance management
- Foster a supportive, results-driven environment
Suppliers, Facilities & H&S
- Manage maintenance, repairs, and approved suppliers
- Ensure health & safety compliance at all times
- Launch new centres and manage small fit-out projects
Mandatory Training (Provided)
Includes modules on GDPR, Anti-Bribery, Cyber Security, Unconscious Bias, Modern Slavery, and more.
Stakeholders You’ll Work With
- Customers, clients, prospects
- Brokers and local partners
- Newable Group colleagues and boards
What You’ll Need
- Experience managing P&L in a multi-site, customer-facing environment
- Team leadership and coaching experience
- Excellent communication, planning, and problem-solving skills
- Serviced office or flexible workspace experience (ideal)
- Confident using Microsoft Office 365
What We Offer
- £43,000 base salary
- 33 days holiday (including bank holidays)
- Birthday day off + volunteering days
- Private medical cover options
- Life assurance & income protection
- Enhanced family leave (maternity, paternity, shared parental)
- Cycle to Work Scheme, pension, flu jabs, eye tests
- Professional development support & training
Why Join Us?
This is a fantastic opportunity to join a high-growth, forward-thinking business at the heart of the flexible workspace revolution. Be part of a team that empowers innovation, champions customer success, and values employee development.
Apply Now
This vacancy will close once all interview slots are filled. Early applications are highly encouraged.
NewFlex is an equal opportunities employer.
REF-222 819
About NewFlex