Job Description
Customer Service / Lead Generation Advisor
?? Office-based | Olney
?? Monday – Friday, 9:00 AM – 5:00 PM
?? 45-minute lunch break + 2 x 10-minute breaks
?? £12.21 per hour – £22,000 per annum
Job Objective
To provide outstanding customer service by handling inbound enquiries and conducting outbound lead generation calls to prospective clients (warm leads).
?? Office-based | Olney
?? Monday – Friday, 9:00 AM – 5:00 PM
?? 45-minute lunch break + 2 x 10-minute breaks
?? £12.21 per hour – £22,000 per annum
Job Objective
To provide outstanding customer service by handling inbound enquiries and conducting outbound lead generation calls to prospective clients (warm leads).
Key Responsibilities
- Deliver excellent customer service on all calls
- Make outbound calls to support lead generation efforts
- Meet phone performance KPIs, including daily targets and call handling times
- Ensure customers are treated fairly and receive consistent service
- Build and maintain positive relationships with internal and external contacts
- Escalate issues, errors, or backlogs to the line manager promptly
- Support the line manager in achieving overall team goals
Knowledge & Skills Required
- Minimum 1 year of experience in a call centre or customer service role (essential)
- Strong organisational and prioritisation skills
- Excellent attention to detail
- Collaborative team player
About £22,000 per annum