Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor in Pershore to join our client, a market leader providing beautiful glassware and tableware to the retail and hospitality sectors and dedicated to providing excellent customer service.

This is a full-time, permanent position and the salary is £25,000 per annum.

Benefits and Package for a Customer Service Advisor:

• Salary: £25,000 per annum
• Hours: Monday – Thursday 9-5pm, Friday 8-4pm
• Contract Type: Permanent
• Location: Pershore
• Start date: ASAP
• Supportive office
• Career progression opportunities
• Private Medical

Key Responsibilities of a Customer Service Advisor:

• To complete customer orders and other data entry responsibilities
• To deliver a first-class service to our customers
• Liaise with customers on all queries, pricing, deliveries and order tracking
• Work with key account , assisting in administration for customer portfolios. A can do, confident and professional attitude
• Work with other departments across the business to maintain effective communication and support each other
• Pro-active and with training grow product knowledge, to improve the level of customer service delivered
• Maintain an ongoing detailed knowledge of company products, systems and apply it effectively in understanding customer needs, diagnosing requirements and offering solutions

Key Skills and Experience of a Customer Service Advisor:

• A can do, confident and professional attitude
• Must have good computer skills – All Microsoft Office programs, particularly excel
• Experience with Sage200 is desirable but not necessary as training will be given
• Excellent telephone and email communication skills
• Attention to detail especially when processing orders
• Must be able to meet deadlines
• Willing to learn

If you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment