Customer Service Officer

Temporary, full-time

Location:
Manchester, Lancashire
Posted:

Job description

Customer Service Officer

Customer Service Officer

  • Job Type: Temporary, Full-time (Office Based)
  • Location: Manchester, M15 5BA
  • Duration: 9 months
  • Pay: £14.02 per hour
  • Working Hours: Rota System between 8am – 8pm (7.5hrs fixed per day)

Join the Customer Services Organisation at Manchester City Council as a Customer Service Officer. This role is pivotal in providing first contact support and advice to Manchester residents, ensuring high-quality service delivery and customer satisfaction.

Day-to-day of the role:

  • Serve as the first point of contact for residents and customers, assessing their needs and resolving enquiries at the first point of contact where possible.
  • Advise customers and visitors on the most appropriate actions, liaising with other service areas and agencies, and arranging necessary assistance.
  • Process customer requests and assist with completing forms/applications according to service procedures.
  • Utilise and update information on IT systems, ensuring data accuracy and adherence to policies.
  • Validate documents to detect and reduce fraud, following relevant guidelines.
  • Stay updated with council policies, legislation, and procedures to provide accurate advice.
  • Process payments accurately in line with financial regulations.
  • Capture data effectively to support the council in achieving performance targets.
  • Identify and escalate potential risks associated with customer interactions.
  • Use various software packages and systems to handle customer enquiries.
  • Facilitate customer feedback and contribute to service improvement initiatives.
  • Collaborate with stakeholders to enhance customer service delivery across the council.
  • Commit to continuous self-development and service improvement.

Required Skills & Qualifications:

  • Strong teamwork and customer service orientation.
  • Excellent interpersonal and communication skills.
  • Analytical skills with the ability to identify information needs.
  • Proficient in planning, organising, and prioritising workloads.
  • Competent in using ICT and administrative systems.
  • Effective problem-solving and decision-making abilities.
  • Knowledge of financial management and data interpretation.

If you are interested in this position, please apply using your latest CV!