Managing Customer Excellence

This Managing Customer Excellence specialisation comes with some of our best selling courses on topics relevant to the field.

The Managing Customer Excellence course comes to you with a FREE PDF Certificate.

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Key Highlights of Managing Customer Excellence Course

• FREE Instant PDF Certificate
• Lifetime Access
• Online test
• Get 24/7 tutor support

Curriculum

This Managing Customer Excellence curriculum is prepared to deepen your understanding of principles, styles and functions of subject matter.

Managing Customer Excellence

• Module 1 - Basics of Customer Service (Customer Service)
• Module 2 - Why Customer Service Matters (Customer Service)
• Module 3 - What s Different about Good Service (Customer Service)
• Module 4 - First Steps and Body Language (Customer Service)
• Module 5 - Effective Communication Strategies (Customer Service)
• Module 6 - Phone Tone and Etiquette (Customer Service)
• Module 7 - Relationship Building (Customer Service)
• Module 8 - Turning Complaints into Opportunities (Customer Service)
• Module 9 - E-Mail Etiquette (Customer Service)
• Module 10 - Customer Relationship Management (CRM) (Customer Service)
• Module 11 - Empowering Great Customer Service (Customer Service)
• Module 12 - Evaluating and Measuring Customer Service (Customer Service)

Certification

After successful completion of the Managing Customer Excellence , you will get an instant FREE PDF certificate of completion.

Anyone

This Managing Customer Excellence requires no formal qualification.