Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3

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Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 With Free Certificate

We all know the rule of “The Customer Comes First”, but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.

Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction — which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted Customer Service & CRM course with the help of our learning resource development team.

Reflecting the above-mentioned promises, this Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 course focuses on helping the learners develop the following skills:

• Effective communication & active listening
• Problem solving
• Attentiveness
• Anger Management
• CRM - Customer Relationship Management
• Time Management
• Stress Management
• Conflict resolution
• Customer relationship management
• Customer experience enhancement
• Customer service evaluation
• Email writing & etiquettes
• Positive attitude & body language

4 FREE Courses with this Diploma in Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 course are:

• Course 01: Difficult Workplace Conversation
• Course 02: Communication Skills
• Course 03: Self-Confidence Training
• Course 04: Self-Motivation Training
• Course 05: AML & KYC
• Course 06: Retail Management

Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 Curriculum

• Module 1: Basics of Customer Service
• Module 2: Why Customer Service Matters?
• Module 3: What’s Different about Good Service?
• Module 4: First Steps and Body Language
• Module 5: Effective Communication Strategies
• Module 6: Phone Tone and Etiquette
• Module 7: Relationship Building
• Module 8: Turning Complaints into Opportunities
• Module 9: E-Mail Etiquette
• Module 10: Customer Relationship Management (CRM)
• Module 11: Empowering Great Customer Service
• Module 12: Evaluating and Measuring

Accredited Provider: The CPD Accreditation Group (#779641)

Certificate: Upon successfully completing the Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 course, you will be sent a Digital Certificate. You can showcase this certificate of achievement in your professional life.

FREE Updates: You will be notified if there is any update of the Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 course.

This Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 has been designed for learners who wish to progress their personal and professional life.

NB: This is not a regulated course. To get qualified, you can also look into:

• Level 2 Certificate in Principles of Customer Service
• Level 3 Certificate in Principles of Customer Service
• Level 3 Diploma in Customer Service (RQF)
• Certificate in Know Your Customer & Customer Due Diligence

Our online platform allows you to study 24/7, wherever you are. This online Customer Service & Management Diploma + KYC & Retail Management CPD Certified Level 2 & 3 course is open to anyone. All you need is an interest in learning! We give you access to world-class learning led by Compete High.

• Customer Service Representative/Executive/Officer
• Customer Service Advisor/Specialist
• Customer Service Manager
• CRM,
• KYC
• Retail Management