Customer Service and Receptionist Diploma Level 3 with Sales and Marketing – CPD Certified

Get 3 Free Certificate and Transcript with this Customer Service and Receptionist Diploma Level 3 with Sales and Marketing - CPD Certified- Unlock Your Potential Today.

Are you looking to take your customer service, receptionist (reception) & sales and marketing skills to the next level? Do you want to stand out from the competition and advance your career? Look no further than our Customer Service, Receptionist (reception) & Sales and Marketing Level 3 CDP IQ Certified Course.

Courses Included in this Bundle:

• Course 01: Sales and Marketing
• Course 02: Customer Service
• Course 03: Receptionist Training

Learning Outcomes

The learning outcomes of customer service, receptionist (reception) & sales and marketing skills Course:

• Develop a comprehensive understanding of the customer service, receptionist (reception) & sales and marketing skills process
• Create effective marketing strategies to drive business growth
• Build successful sales campaigns that generate revenue and increase customer loyalty
• Understand how to measure the success of your sales and marketing efforts
• Apply advanced sales and marketing techniques to drive business success

Our customer service, receptionist (reception) & sales and marketing skills course is designed to provide you with the knowledge and skills you need to succeed in today's competitive business environment. Whether you're a seasoned customer service, receptionist (reception) & sales and marketing skills professional or just starting out, our course will give you the edge you need to succeed.

Key Features

The key highlights of customer service, receptionist (reception) & sales and marketing skills Course

• 3 Free PDF Certificates
• Free Transcript
• Lifetime Access
• Get 24/7 tutor support

Our customer service, receptionist (reception) & sales and marketing skills course covers everything from the basics of sales and marketing to advanced techniques for building and managing successful campaigns. You'll learn how to develop a marketing plan, create effective sales strategies, and provide and excellent customer service.

Course Curriculum

This customer service, receptionist (reception) & sales and marketing skills course curriculum is prepared to deepen your understanding of principles, styles and functions of subject matter, which is:

Part A: Sales and Marketing

• Module 1 - The Baby Boomers
• Module 2 - Baby Boomer Trends
• Module 3 - Market Demands of the Boomers
• Module 4 - Health and Wellness in the Network Marketing Industry
• Module 5 - Network Marketing Trends and Phrases
• Module 6 - Building Your Own Product Awareness
• Module 7 - introduction-to-sales
• Module 8 - big secrets of sales
• Module 9 - Preparing to WOW the Prospect
• Module 10 - Introducing Yourself
• Module 11 - Cold Calling Secrets
• Module 12 - Making a Great Presentation
• Module 13 - Dealing-with-Customer-Objections
• Module 14 - Closing-Techniques
• Module 15 - Connecting-Sales-and-Persistence
• Module 16 - sales-management
• Module 17 - Sales-Communications-and-Exhibitions
• Module 18 - Networking-Success-by-Associations

Part B: Customer Service

• Module 1: Introduction to Customer Service
• Module 2: Customer Needs Assessment and Problem Solving
• Module 3: Effective Customer Engagement and Relationship Management
• Module 4: Handling Complaints and Service Recovery
• Module 5: Multi-Channel and Global Customer Service

Part 3: Receptionist

• Module 1 Basics of Customer Service
• Module 2 Overview for the Administrative Assistant
• Module 3 Know About your HR Manager
• Module 4 Daily Routine
• Module 5 Telephone Usage
• Module 6 Meetings
• Module 7 Keeping Accurate Records
• Module 8 Office Equipment

Accreditation

This customer service, receptionist (reception) & sales and marketing skills course is accredited by the CPD International Quality - CDP IQ, which means that you'll earn a Level 3 certification upon completion. This customer service, receptionist (reception) & sales and marketing skills certification is recognised by employers worldwide and will demonstrate your commitment to excellence in customer service & sales and marketing.

Certification

After successful completion of the Sales and Marketing , you will get an instant FREE PDF certificate of completion.

Don't let your sales and marketing career stagnate. Invest in your future today with our Sales and Marketing Level 3 CDP IQ Certified Course. Sign up now and start unlocking your potential.

Note: This is not a regulated course. To get professional qualification, you may like to choose:

• Level 5 Certificate in Sales (RQF)
• Level 2 Award in Underage Sales Prevention (RQF)
• Level 3 Certificate in Principles of Sales (RQF)
• Level 4 Diploma in Sales and Marketing Management (RQF)
• NCFE Level 3 Diploma in Skills for Business: Sales and Marketing
• Level 2 Certificate in Principles of Customer Service
• Level 3 Certificate in Principles of Customer Service
• Level 3 Diploma in Customer Service (RQF)
• Certificate in Know Your Customer & Customer Due Diligence

This Sales and Marketing requires no formal qualification.

Jobs Related to this Course:

• Customer Success
• Receptionist
• Sales Manager
• Marketing Manager
• Business Development Manager
• Advertising Executive
• Digital Marketing Specialist