Compliance Officer – Insurance

Purpose of Role/Job Overview

We are seeking a proactive and detail-oriented Compliance Officer to join our clients forward thinking Compliance team. This role is critical in ensuring our clients operations remain compliant with regulatory requirements, internal policies, and insurer expectations. You will play a key role in quality assurance, product governance, and conduct oversight, while supporting the business in maintaining high standards of compliance and customer care.

Tasks and Objectives

Responsible for supporting the Head of Compliance, dealing with various compliance-related tasks and requests, including but not limited to:

Quality Assurance: Review and assess insurance documentation for accuracy, completeness, and compliance with internal standards, including policy wordings and version control.

Service Level Agreements (SLAs): Ensure timely delivery of compliance support for Governance and Agency functions. Includes managing daily workflow and queries from the business, brokers and insurers efficiently.

Insurer and Binder Management: Oversee compliance aspects of insurer relationships, binder agreements, and conduct requirements. Maintain and produce regular Binder Management Summaries.

Audit Support: Assist in the completion of insurer audit recommendations and ad-hoc data gathering for audits.

Complaints Handling: Oversee complaints management, including liaison with insurers and brokers, maintaining the Complaints Log, contributing to regular reports and conduct root cause analysis.

Voidance/Cancellation Letters: Contribute to the writing of insurer cancellation letters and obtain insurer approval to issue

Consumer Duty: Manage the Voidance/Cancellation Log, analyse Conduct MI and Team SLAs, and summarise demonstrable case studies in line with Consumer Duty obligations.

Vulnerable Customers: Maintain the Vulnerable Customer Log and produce quarterly returns for insurers.

Compliance Policies: Reviewing and monitoring the application of bespoke internal policies and procedures.

Governance Registers: Oversee registers and provide annual reports for Breaches, Fitness and Propriety, Conflicts of Interest, Gifts and Hospitality, and Headshot Consent.

Third-Party Approvals: Oversee the approval process and on-going due diligence for brokers, insurers, and suppliers.

Sanctions Checks: Manage the sanctions screening process and ensure compliance with relevant regulations.

Relationships: Building effective working relationships with internal and external stakeholders: brokers, customers, insurers, underwriters and senior managers.

Administration: Timely, accurate and efficient processing of information into the database and filing systems. Attending and organising meetings for the Compliance team, and minute-taking as required. Answering incoming calls, taking messages and re-directing calls as required.

Personal Profile Experience

Minimum 5 years of experience in the insurance industry

At least 3 years in a compliance or compliance-related role

Strong understanding of the MGA and wholesale insurance market; prior experience in an MGA is highly beneficial.

Skills/Abilities

Excellent communication and stakeholder management skills.

Strong organisational skills and attention to detail.

Ability to work independently and collaboratively in a fast-paced environment.

IT literate with experience of Word, Excel, PowerPoint, and database software

Ability to apply tact and discretion when dealing with confidential information

Qualifications

Cert CII or equivalent

Minimum of three A-Levels (A-C or 5-9 grade) or equivalent with at least one A-Level in Business Studies, Maths, English or an analytical subject

Minimum of five GCSE’s (A*-C or 5-9 grades, to include Maths and English) or equivalent

Personal Attributes

Personable, hard-working and confident

Energetic, pragmatic and approachable