Job Description
Working within the customer service help desk environment, this role will involve handling inbound calls and emails to assist customers with a variety of product related questions or issues.
Additionally, you will be required to liaise with mobile network providers to diagnose connectivity issues.
Client Details
A leading international critical IoT connectivity expert provider specialising in sectors including Building & Security, Healthcare & Telecare, Infrastructure, Retail & Hospitality, and Transport & Logistics.
Description
This role will encompass a range of responsibilities including but not limited to:
- Handling inbound and outbound calls
- Liaising with mobile network providers
- Assisting with sales team queries
- Completing product investigation
- Creating support tickets and follow up
Profile
- Excellent communication skills both written and verbal.
- Ability to understand, diagnose and assist in a busy support environment
- 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science
- PC Literate, including Word, Excel, E- Mail.
- Good organisational skills
Job Offer
- 25 days holiday (increases by 1 day for each completed 5 years service up to a max of 30 days)
- Annual bonus scheme & annual salary review
- Statutory Pension Contribution
- Life assurance 4x basic salary
- Green electric salary sacrifice car scheme
- Perkbox membership
- Ride-to-Work
- £50 contribution towards eye care per annum
- £25 p/month contribution towards gym membership
- £20 contribution towards a Flu Jab
- £1,000 Refer a Friend bonus
About USDAW