Job Description
Join Our Client’s Growing Team as a Customer Service & Engineer Scheduling Coordinator!
SW London-based | Hybrid Options | Circa £28,000
Are you a natural organiser with a flair for customer service? Do you thrive in a fast-paced, hands-on environment where no two days are the same? If so, we want to hear from you!
Our client is a small but ambitious company based in SW London and are on the lookout for a Customer Service & Engineer Scheduling Coordinator to become the heartbeat of their aftersales operation.
What You’ll Be Doing:
- Be the first point of contact for customer enquiries, warranty checks, and service requests
- Schedule and coordinate site visits for our engineers across the UK
- Keep customers informed every step of the way with clear, friendly communication
- Order and track spare parts, manage stock levels, and liaise with our 3PL warehouse in Enfield
- Maintain accurate records of parts, stock, and job progress
- Work closely with our technical CEO to master our systems, suppliers, and unique business quirks
What They’re Looking For:
- Super-organised with excellent written and verbal communication skills
- Experience in customer service, scheduling, or logistics is a big plus
- Comfortable using CRMs, stock systems, or diary management tools
- A proactive team player who’s happy to roll up their sleeves
- Driving licence preferred (but not essential)
- Bonus points for any second languages!
Why Join Them?
- Be part of a close-knit, supportive team where your voice is heard
- Learn directly from leadership and grow with the business
- Enjoy a varied role with real responsibility and impact
- Competitive salary around £28,000, with room to grow
About Reed