Job Description
Customer Solutions Advisor
- Location: Cannock
- Job Type: Full-time
- Salary £27,000 – £29,000 p/a
- Working hours 9.00 – 5.30
Join a leading logistics and supply chain organisation as a Customer Solutions Advisor and elevate your career in customer service. This role is perfect for someone who is passionate about delivering exceptional customer service and thrives in a dynamic, collaborative environment.
Day-to-day of the role:
- Manage customer bookings using internal systems and online portals.
- Handle both inbound and outbound communications with UK and European clients.
- Resolve customer queries promptly and escalate issues when necessary.
- Collaborate effectively with import/export, domestic, and warehouse teams to ensure seamless service delivery.
- Support sales efforts through effective prospecting and customer onboarding.
- Participate in ongoing training to stay current with compliance and operational procedures.
- Contribute to process improvements and the overall success of the team.
Required Skills & Qualifications:
- Strong communication and interpersonal skills.
- Excellent time management and attention to detail.
- Proficiency in Microsoft Excel and other IT systems.
- Analytical mindset with a proactive approach to problem-solving.
- Previous experience in road freight or logistics is highly desirable.
- Minimum GCSEs (or equivalent) in English and Maths.
Benefits:
- Opportunity to be part of a supportive and ambitious team.
- Culture of empowerment and growth within the company.
- Opportunities for professional development and career advancement in a thriving industry.
To apply for the Customer Solutions Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
About Reed