Job Description
SF Recruitment have partnered with a brilliant organisation in Droitwich who are looking to recruit a Claims Handler on a permanent basis. This role sits within a supportive team where full industry training will be provided.
Salary: £26,728
Hours: full time with 1/4 Saturdays. There is also an out of hours rota which you can choose to be part of
Responsibilities will include:
– Play a vital role in the team, assisting colleagues and the Team Leader as requested
– Co-operate and communicate with colleagues and management in a professional way, demonstrating effective teamwork and expected standards of behaviour
– Ensure daily activities are completed in the set timeframes as set down by Team Leader: First calls, Boards: Tonight/Arrivals/Departures
– Review and update your Weekly Board daily
– Regularly review @help inbox and team folder, colour coding and allocating/filing emails accordingly for self and team to action within SLAs
– Focused on the efficiency of the service: the right solution offered at the right time within SLAs. Getting it right first time
– Support with the Out of Hours Service
– Improve your own performance and the customer experience through regular call coaching, attending training sessions and sharing best practice
– Ensure any EODs or complaints are escalated to Team Leader within SLAs (where applicable)
– Be fully aware and competent in all Solutions and department processes, asking for help and support with any development areas
– Flexibility regarding Out of Hours phone to ensure covered
– Help cover holidays and sickness wherever possible
– Achieve/exceed individual KPIs and support others to achieve theirs
– ‘Shut down’ your computer each night; adhere and contribute to ESG initiatives
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