Resource Controller

Are you a driven, customer focused individual looking to progress within the Liberty team as a Resource Controller? Are you looking to earn £29,800 per year?

We can Offer You:

• Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility with overtime
• Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
• Training & Growth: Ongoing professional development to keep you at the top of your game

Your Role:

• Allocate and schedule appointments for gas repairs based on operatives’ skills, location, and availability
• Monitor and manage job scheduling systems, ensuring efficiency and real-time updates
• Handle rescheduling of work to meet programme timelines and ensure customer satisfaction
• Validate job data and maintain up-to-date records on internal systems
• Act as a key contact for customers and clients, providing updates and resolving queries
• Deliver an efficient response to operational challenges while meeting contract-specific targets
• Support engineers and supervisors to achieve optimal service levels

What We Need from You:

• A good standard of education
• Previous experience in a call-handling or scheduling role
• Ability to operate and manage computerised database/job management systems
• Solid understanding of office processes and scheduling software
• Strong communication and interpersonal skills
• Ability to work independently as well as collaboratively
• Analytical mindset and adaptability to manage change

Why Liberty?

We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Apply Today!

Click “Apply” below to join Liberty as a Resource Controller. We look forward to hearing from you!

Closing Date: 25th July 2025 (We may close early due to high demand)