Customer Service Coordinator

Location: Swindon SN2

Salary: £28,000 – £30,000 DOE | Mon-Fri 08:00- 17:00 | Permanent position

Swindon Pertemps is currently recruiting on behalf of our client based in the SN2 area of Swindon for a confident Customer Service Coordinator. You’ll play a vital role as the key point of contact, confidently managing a high volume of customer interactions and taking full responsibility for delivering exceptional service every day.

This is an exciting opportunity to develop your skills and progress your career within a supportive and growing company.

Key responsibilities:

• Handling inbound and outbound calls in a professional and friendly manner
• Updating customers on the progress of their claims and vehicle repairs
• Managing online insurance portals to keep claim information current
• Processing invoices and tracking policy excess payments
• Coordinating courtesy car arrangements
• Liaising with insurers regarding accident claims
• Maintaining accurate and up-to-date records across all systems

What we’re looking for:

• Previous experience in customer service, ideally within automotive, insurance, or a similar fast-paced environment
• Strong telephone manner and excellent communication skills
• Confident managing multiple systems and online portals
• Organised, detail-oriented, and able to prioritise tasks effectively
• A team player with a can-do attitude and willingness to learn

Call Pertemps and ask for Snix on to find out more and apply today!