Customer Service Administrator

• Job Type: Full-time
• Location: Colchester
• Salary: £25,000-£28,000

Reed in Colchester are recruiting a Customer Service Administrator for one of their fast growing manufacturing clients. This role is ideal for someone who thrives in managing detailed administrative processes and supporting team efficiency in a dynamic environment.

Day-to-day of the role:

• Accurately enter customer Purchase Order Numbers into the internal system.
• Send timely order acknowledgments and confirmations to customers.
• Email invoices to customers upon request from team members or the finance department.
• Support sales and production teams with general administrative duties, such as document filing and record updates.
• Ensure data accuracy and consistency across systems and documentation.
• Proactively follow up with internal teams to resolve outstanding administrative or order-related tasks.
• Regularly follow up on customer quotes, updating the system with current status and reasons for non-approval where applicable.

Required Skills & Qualifications:

• Previous administrative or customer service experience preferred, ideally in a manufacturing environment.
• Strong data entry skills with a high degree of accuracy.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with ERP systems is an advantage
• Ability to multitask, prioritise, and manage time effectively.
• A team player with a proactive, solutions-focused attitude.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a leading company known for its commitment to quality and customer service.
• Dynamic and supportive work environment.

If you have previous experience working in a similar role then please apply for this position